Last updated: September 16, 2026
We want every WonderBrett Shop order to arrive correctly and in good condition. Please review this policy before requesting a return, replacement, or refund.
Return eligibility
Return requests must be submitted within 30 days of delivery. To qualify, an item must be unused, unopened, in its original condition, and in its original packaging. Proof of purchase or an order number is required.
For health, safety, and product-integrity reasons, opened, used, or tampered products cannot be returned. Products with a broken seal are not eligible unless they arrived damaged, defective, or incorrect.
Damaged, defective, missing, or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective, missing, or different from what you ordered, email support@wonderbrettshop.com within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Keep all packaging until our team completes its review.
When a claim is approved, we may offer a replacement, store credit, or a refund to the original payment method, depending on the circumstances and product availability.
Non-returnable items
- Opened, used, or tampered products
- Gift cards and downloadable products
- Clearance or final-sale items, unless damaged or incorrect
- Items returned without prior authorization
- Products damaged after delivery through misuse or improper storage
How to request a return
Contact support@wonderbrettshop.com before sending anything back. If your return is approved, we will provide return instructions. Do not send products to a manufacturer or to an address that has not been provided by our support team.
Customers are responsible for return shipping costs unless the return is caused by our error or an approved defect. Original shipping charges are not refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of an untracked return.
Refunds
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days after processing for the credit to appear, depending on your bank or payment provider.
If a refund has been approved but has not appeared after 10 business days, contact your bank or card provider first, then email us for assistance.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.
Contact us
For questions about refunds, returns, or order issues, email support@wonderbrettshop.com. Please include your order number so we can assist you promptly.